VocaUp

Terms governing paid subscriptions and use of the VocaUp service

Last updated: 8 June 2026

These Terms of Service (the "Terms") govern the contractual relationship between Szirtes Dániel egyéni vállalkozó (registered seat: 1116 Budapest, Tó utca 14., Hungary, tax ID: 69538711-2-43; the "Provider") and users of the VocaUp mobile application (the "User"). The Terms are based on Hungarian law — in particular the Civil Code (Act V of 2013), Government Decree 45/2014. (II. 26.) on the detailed rules of consumer-business contracts, and Act CVIII of 2001 on electronic commerce services (Eker. tv.) — and on EU consumer-protection rules (Directive 2011/83/EU).

1. The Provider and the service

Provider: Szirtes Dániel egyéni vállalkozó, registered seat: 1116 Budapest, Tó utca 14., Hungary. Full details on the Imprint page.

Service: VocaUp is an AI-powered mobile application that generates interactive learning tasks (quiz, true/false, matching, sorting, fill-in-the-blank, definition, flashcard) from text, images and documents uploaded by the User. The service is available on Android (Google Play) and iOS (Apple App Store).

2. Scope of the contract

The contract entered into under these Terms covers the use of the VocaUp application, including free and paid (Premium) features.

Free features: Limited number of task generations per day in exchange for viewing ads, limited OCR/image processing, basic language set.

Premium features: Ad-free usage, higher generation limit, advanced AI models, unlimited flashcard storage, statistics.

3. How the contract is formed

The contract between the User and the Provider is formed as follows:

Free registration: By downloading the app and signing in with a Google account.
Premium subscription: By purchasing in-app via Google Play or the Apple App Store. The payment, invoicing and receipt issuance are handled by Google LLC and Apple Inc. respectively, and not directly by the Provider.

By accepting these Terms, the User expressly acknowledges that payment and refund flows are governed by Google's and Apple's store rules.

4. Subscription plans, pricing and invoicing

Current subscription plans and prices are shown in the app and on the Google Play / Apple App Store listings. Prices are stated in the local currency of the platform and region, and include VAT (or local sales tax) as applicable.

The Premium subscription renews automatically at the end of each period unless the User cancels at least 24 hours before renewal through their Google Play or Apple App Store settings.

The sales invoice is issued by Google LLC or Apple Inc. The Provider does not issue invoices directly for in-app purchases.

5. Right of withdrawal (14 days)

Under EU Directive 2011/83/EU and Hungarian Government Decree 45/2014. (II. 26.), Consumers (private users in the EU/EEA) have the right to withdraw from the subscription without giving any reason within 14 days of the purchase.

5.1 How to exercise the right of withdrawal

The User may declare withdrawal:

By e-mail to info@vocaup.com
By filling in the model form below

5.2 Model withdrawal form (Annex I of Directive 2011/83/EU)

To: Szirtes Dániel egyéni vállalkozó, 1116 Budapest, Tó utca 14., Hungary, info@vocaup.com I hereby give notice that I withdraw from the contract for the supply of the following service: Date of contract: ____ Name of consumer: ____ Address of consumer: ____ Transaction ID (Google Play / Apple): ____ Date: ____ Signature: ____

5.3 Refund process

The Provider will arrange the refund within 14 days of receiving the withdrawal notice. Because the subscription is processed by Google Play or the Apple App Store, the refund must technically be initiated by the User in the store interface (Apple: "Report a Problem"; Google: "Refund Request"). The Provider does not have direct access to the transaction records and cannot reverse the charge directly — the User submits the request to Google / Apple, supported by the Provider's confirmation.

5.4 Exceptions to the right of withdrawal

The right of withdrawal does NOT apply where the Provider has, with the User's express prior consent given through a checkbox in the app, started performance of the service before the 14-day period has expired. Where no such consent was given, the right of withdrawal applies in full.

6. Complaints handling

The User can submit complaints by e-mail to info@vocaup.com. The Provider will substantively review and respond to the complaint within 30 days.

7. Dispute resolution

If the complaint is not resolved to the User's satisfaction, the following remedies are available:

Budapest Conciliation Board (Békéltető Testület): 1016 Budapest, Krisztina krt. 99. III. em. 310., Hungary; e-mail: bekelteto.testulet@bkik.hu
Hungarian consumer-protection authority: Budapest Főváros Kormányhivatala Fogyasztóvédelmi Főosztály, 1051 Budapest, Sas u. 19. III. em., Hungary
EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr
Courts: Consumer users may bring proceedings before the court of their place of residence; otherwise the Budapest II–III District Court has exclusive jurisdiction.

8. Limitation of liability and AI content disclaimer

The Provider takes all reasonable steps to ensure service continuity but does not warrant uninterrupted or error-free operation.

AI content disclaimer: VocaUp uses artificial intelligence (AI) to generate learning materials and tasks. AI-generated content may contain inaccuracies, factual errors or incorrect translations. The Provider does not accept liability for the correctness of AI-generated content, nor for the User's academic or examination results.

For consumer Users in the EU/EEA, the foregoing liability limitation does NOT apply to: (a) wilful misconduct or gross negligence; (b) personal injury or death; (c) breach of a cardinal contractual obligation (the proper performance of which the User reasonably relied on); (d) liability under Directive 85/374/EEC on product liability; (e) any liability that cannot be excluded under mandatory consumer law.

AI obligation: The User expressly acknowledges sole responsibility for independently verifying any AI-generated content before relying on it for educational, professional, examination or any other consequential purpose. No claim against the Provider may be based on a failure to perform such verification.

The Provider's liability is limited to the broadest extent permitted by applicable law. Limitation does not apply to wilful misconduct or gross negligence.

9. Amendments to these Terms

The Provider may amend these Terms unilaterally. Users will be notified at least 30 days before material changes take effect (and at least 15 days for non-material changes), via in-app messaging and/or e-mail. Users who do not accept the amendment may terminate the contract before the new terms take effect.

10. Final provisions, governing law

These Terms and the contract between the Provider and the User are governed by Hungarian law. Mandatory EU consumer-protection rules (GDPR, 2011/83/EU, etc.) apply to all users in the EU/EEA. Disputes — consumers before the court of their place of residence; otherwise the Budapest II–III District Court — fall under exclusive jurisdiction as set out above.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.

11. Apple App Store Additional Terms

If you downloaded the VocaUp application from the Apple App Store, the following additional terms apply:

Acknowledgement: You acknowledge that these Terms are concluded between you and the Provider only, and not with Apple Inc. The Provider, not Apple, is solely responsible for the VocaUp application and the content thereof.
Scope of License: The license granted to you for the VocaUp application is limited to a non-transferable license to use the application on any Apple-branded products that you own or control, and as permitted by the Usage Rules set forth in the Apple Media Services Terms of Service.
Maintenance and Support: The Provider is solely responsible for providing any maintenance and support services with respect to the VocaUp application. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the application.
Warranty: The Provider is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the application to you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the VocaUp application.
Product Claims: You acknowledge that the Provider, not Apple, is responsible for addressing any claims of you or any third party relating to the application or your possession and/or use of that application, including: (i) product liability claims; (ii) any claim that the application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
Intellectual Property Rights: You acknowledge that, in the event of any third-party claim that the application or your possession and use of that application infringes that third party’s intellectual property rights, the Provider, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.
Legal Compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
Third Party Beneficiary: You acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary thereof.

12. Copyright Complaints and Takedown Policy

The Provider respects the intellectual property rights of others. If you believe that any content generated or available within the VocaUp application infringes your copyright, please send a detailed notification to info@vocaup.com, including:

Identification of the copyrighted work claimed to have been infringed;
Identification of the material that is claimed to be infringing and its location within the application;
Your contact information (name, address, telephone number, and email address);
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

The Provider will investigate all copyright infringement notifications within 30 days and, if justified, will remove the infringing content or disable access to the infringing account.

13. EU AI Act Compliance (Regulation 2024/1689)

VocaUp is classified as a limited-risk AI system under EU Regulation 2024/1689 ("AI Act"). The User acknowledges that: (a) the content (questions, answers, definitions, etc.) is generated by AI — explicit transparency per Art. 50; (b) no automated decisions are made about the User's eligibility, identity or rights (Art. 22 GDPR); (c) the Provider maintains regular human oversight of the content-generation process and reserves the right to audit the AI output quality.

14. US state age verification

US state-level age verification: Where US state laws (e.g. Texas SB 2420, Florida HB 3, Utah Social Media Regulation Act, similar) require age verification or parental consent for minors, VocaUp limits use to Users aged 13 and above. Users aged 13–17 in jurisdictions that require it must obtain parental consent before activating a paid subscription. The Provider relies on the App Store / Google Play age-rating signals and the User's self-declaration.